Why this training?
Give feedback: it is something the managers in your organization still do too little. And when they do give their employees feedback, it is often too superficial or too negative. The annual appraisal interview? For many, a mandatory affair.
Things don’t run all that smoothly in the opposite direction either: many employees hesitate to give feedback to their managers. And when they do, their feedback is not always taken seriously.
This training aims to create a collaborative culture in which employees and managers give feedback on a daily basis and dare to talk about each other’s positive qualities and points for improvement. Participants learn to listen, question themselves and their employees and give each other feedback.
Option 1: free registration within the organization
- One to three-day trajectory
- Beforehand: Intake form and contracting
- Intermediate support via mail with assignment and app
- Optional: intervision sessions/Skype coaching afterwards
Option 2: embedded change trajectory
Same elements as with free registration, with the following possible extras:
- Intake with HR, CEO or management team
- Kick-off with the entire target group
- Support with communicating on this subject
- Training of management team with support in function of their role in this process
- Personal support CEO
- Intermediate or post-training follow-up via intervision session/Skype coaching
Common thread in the training (one-day trajectory)
The training ‘giving and receiving feedback’ is entirely dedicated to the feedback triangle, a framework that connects the three central feedback skills—valuing, criticizing and receiving criticism. We approach every skill on the basis of a number of conversation simulations with accompanying conversation schemes and tips.
Next, every participant practices and experiments with these schemes on the basis of a number of personal situations. With the feedback from the trainer and the group, all participants get to know their personal strengths and points to be developed.
Throughout the day, each participant works on an individual action plan, with concrete intentions to experiment with, and apply, the content of the training.
Some of the themes that are discussed:
- How do I give my employee negative feedback without making him or her feel attacked?
- What do I do when someone denies my criticism?
- How do express appreciation?
- How do I deal with my own mistakes?
- What do I do when I am criticised?
- What are my personal pitfalls?
- How do I contribute to a culture of feedback and open communication?