In-company training ‘Giving and receiving feedback’
From an office-corridor culture to an open feedback culture.
Why this training?
Give feedback: it is something the managers in your organization still do too little. And when they do give their employees feedback, it is often too superficial or too negative. The annual appraisal interview? For many, a mandatory affair.
Things don’t run all that smoothly in the opposite direction either: many employees hesitate to give feedback to their managers. And when they do, their feedback is not always taken seriously.
This training aims to create a collaborative culture in which employees and managers give feedback on a daily basis and dare to talk about each other’s positive qualities and points for improvement. Participants learn to listen, question themselves and their employees and give each other feedback.
Option 1: free registration within the organization
- One to three-day trajectory
- Beforehand: Intake form and contracting
- Intermediate support via mail with assignment and app
- Optional: intervision sessions/Skype coaching afterwards
Option 2: embedded change trajectory
Same elements as with free registration, with the following possible extras:
- Intake with HR, CEO or management team
- Kick-off with the entire target group
- Support with communicating on this subject
- Training of management team with support in function of their role in this process
- Personal support CEO
- Intermediate or post-training follow-up via intervision session/Skype coaching
Common thread in the training (one-day trajectory)
The training ‘giving and receiving feedback’ is entirely dedicated to the feedback triangle, a framework that connects the three central feedback skills—valuing, criticizing and receiving criticism. We approach every skill on the basis of a number of conversation simulations with accompanying conversation schemes and tips.
Next, every participant practices and experiments with these schemes on the basis of a number of personal situations. With the feedback from the trainer and the group, all participants get to know their personal strengths and points to be developed.
Throughout the day, each participant works on an individual action plan, with concrete intentions to experiment with, and apply, the content of the training.
Some of the themes that are discussed:
- How do I give my employee negative feedback without making him or her feel attacked?
- What do I do when someone denies my criticism?
- How do express appreciation?
- How do I deal with my own mistakes?
- What do I do when I am criticised?
- What are my personal pitfalls?
- How do I contribute to a culture of feedback and open communication?
Interested in this in-company training? We are happy to give you advice
What our customers say
“Given the high expectations of our company regarding efficiency and effectiveness, I choose to work with Philip and his team.”
“The organization of the training was great! The training was low-threshold and realistic. And almost all participants were extremely enthusiastic.”
“What I really appreciate at Van Kelst & Co is their high walk-the-talk attitude. Our cooperation in key words: together – co-creative – sincere – involved.”
“The reactions of our managers are unanimously positive. Philip and his colleagues were willing to think along and ‘challenge’ our ideas.”
“The training courses of Van Kelst & Co created a common language around leadership. All our team leaders were satisfied and set to work with it right away.”
“Their concepts are applicable to a broad group of managers. Our managers usually come back very inspired and enthusiastic.”
“The course ‘impresses’ and continues to live in the organization. No highbrow affair, but rather a ‘framework’ which our team leaders can immediately put into practice.”
“Never before has there been so much talk about a training and has so much been concretely applied in our organization. The common experience and language regarding leadership created connection and made problems open for discussion.”
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Eliksemstraat 26
B-3400 Wange (Landen)
Tel.: 016/82.36.96
info@vankelst.com
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